The Montreal Convention, established in 1999, is an international treaty that standardizes airline passenger rights across more than 130 countries, including India. Its primary objective is to ensure fair compensation to air travelers in cases of loss, delay, or damage to baggage and cargo, as well as injury or death during international air travel.
Key Highlights of the Montreal Convention
- Lost, Delayed, or Damaged Baggage: Airlines are liable for baggage issues up to a certain limit (approx. 1,288 Special Drawing Rights, or around ₹1.2 lakh) unless they prove they took all necessary precautions.
- Passenger Injury or Death: Airlines must pay compensation up to a certain threshold without the need for proof of fault.
- Flight Delays: Passengers may be eligible for compensation depending on the duration and circumstances of the delay.
How to File a Complaint or Claim Compensation
If you’ve experienced any issues related to your baggage or travel, you can take the following steps:
1. Inform the Airline Immediately
- File a Property Irregularity Report (PIR) at the airport’s baggage service desk before leaving the terminal.
- Keep your boarding pass, baggage tags, and claim forms.
2. Submit a Written Complaint
- Send a written complaint to the airline within 7 days for damaged baggage and 21 days for delayed/lost baggage.
- Include flight details, proof of loss/damage, and any supporting documents.
3. Use the DGCA AirSewa Portal (India)
The Directorate General of Civil Aviation (DGCA) in India has created the AirSewa portal for passengers to file complaints.
Visit: https://airsewa.gov.in
Also available on mobile apps (Android/iOS)
Here, you can:
- Register complaints for baggage loss, flight delays, poor service, etc.
- Track the status of your complaint
- Receive resolution updates directly
4. Escalate to International Platforms (if applicable)
For international disputes, you can contact:
- International Air Transport Association (IATA) for general guidance: https://www.iata.org
- Relevant consumer courts or ombudsman services in your home country
Why It Matters
Many travelers are unaware of their rights under the Montreal Convention. Whether you’re flying for business, leisure, or emergency, knowing your rights can save you stress, time, and money.
Empower yourself as a passenger, stay informed and assert your rights.
