Understanding GHMC Zones, Departments, and How You Can Reach Them

If you ever needed to flag a civic issue like garbage, drainage, or a broken streetlight here’s a simple guide to how GHMC (Greater Hyderabad Municipal Corporation) is organized and how to reach the right help.

What’s Under GHMC’s Umbrella

GHMC oversees civic services across Greater Hyderabad. This includes tasks like roads, drains, waste collection, town planning, Birth & Death Certificates, Trade Licences, Property Tax, Public Markets, Parks, and Basic Health Services.

Zones, Circles, and Wards

• 6 Zones: Charminar, L. B. Nagar, Serilingampally (West), Kukatpally (North), Secunderabad (Northeast), and Khairatabad (Central)
• 30 Circles, each with multiple neighborhoods
• 150 Wards, each led by an elected corporator your most local contact for anything civic

Key Departments & Who Heads Them

Below are some of GHMC’s main departments along with the key officials:

• Mayor & Deputy Mayor: ceremonial heads.
• Municipal Commissioner: real executive power resides here.
• Additional Commissioners handle:

1. Sports
2. Urban Planning (UBD)
3. Administration
4. Health
5. IT & Revenue
6. Finance
7. Elections
8. Sanitation & Transport
9. Legal & Electrical
10. Estates
11. Lakes & Housing
12. CSR (Corporate Social Responsibility)

There’s also a separate Entomology Wing, with senior and assistant entomologists covering every zone and circle so they handle pest, vector control, and public health related matters.

How to Contact GHMC When You Spot a Problem

1. Toll-Free Helplines (24×7)

• Main number: 040-21111111
• Drainage specific: 155304
  You can report issues with garbage, potholes, streetlights, overflows, and more. A shift based team takes these calls round the clock.

2. WhatsApp Complaints

• Send photos, location, and description to GHMC’s WhatsApp helpline for a quick response.

3. Online Grievance Portal or Mobile App

• Use the “Grievance” section on GHMC’s website or app. You’ll log in with your mobile number, submit details, track your complaint using a reference number, and escalate it if needed.

4. Zonal Grievance Cells
If an issue isn’t resolved, you can reach out directly to your Zonal Commissioner’s office. Each zone has one, like:

5. Escalation for Unresolved Cases

If your concern still isn’t dealt with, escalate to the Public Grievance Cell or write to the Chief Vigilance Officer (CVO) via email or phone.

In a Nutshell: Your Quick-Go Guide