In a first of its kind initiative in India, the Hyderabad City Police have launched “C Mitra” a virtual help desk that allows cybercrime victims to register First Information Reports (FIRs) online, eliminating the need to visit a police station.
The initiative has been introduced to address the rapidly growing threat of digital fraud and cybercrime by making the reporting process Simpler, Faster and more citizen friendly. Through C Mitra, victims receive complete assistance from filing a complaint to the registration of a legally compliant FIR while remaining at home.
How C Mitra Works
The process begins when a citizen reports a cybercrime by calling the national cybercrime helpline 1930 or by submitting a complaint on cybercrime.gov.in.
Following this, Virtual Police Officers from the Hyderabad City Police contact the complainant directly.
Using artificial intelligence, a clear and legally accurate complaint draft is prepared and shared with the victim. The complainant then prints, signs and submits the document by post or courier to the SHO, Cyber Crime Police Station, Basheerbagh, Hyderabad, 500029. For added convenience, a drop box facility is also available.
Once the signed complaint is received, the police register the FIR and send confirmation details to the complainant via SMS.
A Step Towards Citizen Centric Policing
Officials said the C Mitra initiative reflects the Hyderabad City Police’s commitment to innovation in policing and the use of technology to enhance public safety. By streamlining the FIR registration process, the system reduces delays, minimizes procedural hurdles, and encourages more victims to report cyber fraud.
The launch of C Mitra marks a significant milestone in strengthening cyber safety and improving access to justice, especially as online fraud cases continue to rise across the country. Authorities believe the initiative could serve as a model for other cities and states to follow in the future.
