In today’s fast paced market, consumers are faced with thousands of choices from groceries and gadgets to services like healthcare, education, and e-commerce. Amidst this, it’s important to remember that every buyer has rights and knowing them is the first step to being an empowered and protected consumer.
What Are Consumer Rights?
Under the Consumer Protection Act, 2019, Indian consumers are granted six basic rights:
- Right to Safety
Protection against goods and services that are hazardous to health or life. For example, using certified electrical appliances to avoid accidents. - Right to Information
You have the right to know all details about the product ingredients, price, expiry date, usage, and risks before making a purchase. - Right to Choose
You are free to select from a variety of products or services at competitive prices, without pressure or manipulation. - Right to Be Heard
If you face an issue, you can voice your complaint and expect it to be addressed promptly by sellers or service providers. - Right to Seek Redressal
If you have been wronged, you can file a complaint and seek a refund, replacement, or compensation. - Right to Consumer Education
Awareness of rights and responsibilities helps consumers make informed choices and avoid exploitation.
Where Can You File a Complaint?
You can file your complaint through:
- Consumer Disputes Redressal Commissions (District, State, and National levels)
- Online portal: https://consumerhelpline.gov.in
- National Consumer Helpline: Call 1800-11-4000 or SMS to 8130009809
Common Consumer Issues
- Defective products
- Overpricing or hidden charges
- Misleading advertisements
- Delayed or poor after sales service
- Unauthorized deductions in online transactions
Be a Smart Consumer
- Always ask for a bill or invoice
- Check MRP, expiry, and warranty
- Avoid sharing personal banking details on suspicious sites
- Keep records of complaints and communications
- Read product reviews and terms before online purchases
Final Thought
A well informed consumer is not only empowered but also contributes to building a transparent and fair economy. Know your rights, speak up, and always shop smart!
